Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your use of routelume.com and the Routelume route optimization platform (collectively, the "Service") operated by Routelume, Inc. ("the Company"), 1717 Main Street, Suite 2200, Dallas, TX 75201. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

The Service is designed for commercial use by fleet operators, dispatchers, and logistics professionals. By registering an account, you represent that you are using the Service on behalf of a business entity or in a commercial capacity.

2. Use of the Service

• You must be at least 18 years old and authorized to enter into binding agreements on behalf of your organization to use the Service.
• You agree not to use the Service for unlawful purposes, to interfere with its operation, or to attempt to gain unauthorized access to systems, data, or accounts.
• You may not scrape, reverse-engineer, or copy the Service except as permitted by applicable law.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• You agree to provide accurate information when registering and to keep your account information current.

3. Intellectual Property

The Service, including all text, graphics, logos, route optimization algorithms, and software, is owned by Routelume, Inc. or its licensors and is protected by U.S. and international intellectual-property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Service for its intended purpose: route planning and optimization for your delivery fleet operations.

Your fleet's operational data (stop manifests, driver assignments, route outputs) remains yours. We do not claim ownership over operational data you submit through the Service.

4. User Content and Data Submissions

You are responsible for the content and data you submit through the Service, including stop addresses, time windows, vehicle parameters, and driver information. You represent that you have all necessary rights and authorizations to submit such data through the Service.

You grant us a limited license to use, store, and process the data as necessary to provide the Service -- specifically, to generate route plans and optimized sequences for your fleet. We do not use your submitted operational data to train models, benchmark against other customers' data, or share it with third parties outside the scope of service delivery.

5. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROUTELUME, INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Route optimization outputs are generated based on the data you provide. The quality of route plans depends on the accuracy and completeness of your input data. We do not warrant that optimized routes will satisfy all legal requirements (including Hours-of-Service regulations) for your specific operational context, and you remain responsible for compliance with all applicable transportation laws and regulations.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROUTELUME, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR IN CONNECTION WITH YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR USD $100, WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages; in those jurisdictions, our liability will be limited to the maximum extent permitted by law.

7. Indemnification

You agree to defend, indemnify, and hold harmless Routelume, Inc. from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any third-party right, or (d) inaccurate or incomplete data you submitted through the Service.

8. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including violation of these Terms. You may terminate your account at any time by contacting [email protected]. Sections that by their nature should survive termination will survive (including Sections 3, 5, 6, 7, 9, and 10).

9. Governing Law; Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles.

Informal Resolution. Before filing a claim, you agree to contact us at [email protected] and attempt informal resolution for at least 60 days.

Arbitration. Any dispute that cannot be resolved informally will be settled by binding arbitration administered in Texas, USA under the rules of the American Arbitration Association ("AAA"). Judgment on the arbitrator's award may be entered in any court of competent jurisdiction. You and Routelume, Inc. each waive the right to a jury trial and the right to participate in a class action.

Exception. Either party may seek injunctive relief in a court of competent jurisdiction located in Texas, USA for intellectual-property infringement or unauthorized access to the Service.

10. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted with a new "Last updated" date. Continued use of the Service after the effective date of the updated Terms constitutes acceptance.

11. Contact